Refund policy

Delivery Policy

•  We will normally confirm receipt of your order within a few minutes of ordering.
• We will attempt to send your goods via Australia Post within 7 working days; however, if goods are unavailable delivery will take a little longer.

If you wish to query a delivery, please contact us at info@coffeebrothers.com.au

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, we will give you a 14-day money-back guarantee from the time you receive the goods. 

Please email us at info@coffeebrothers.com.au within that time if you are not satisfied with your purchase so that we can resolve any issues you wish to discuss.

This refund policy does not apply to goods which have been worn or used, damaged after delivery or if they have been dropped or broken, or if any attempt has been made to alter the product. All products must be returned in their original condition and in the original packaging.

All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit, and we therefore advise you take out shipment registration of insurance with your postal carrier. Coffeebrothers Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

All Product sold are covered by and carry the manufacturer’s warranty.